§1 · Data controller

Daxora, operator of daxora.com, is the controller of personal data collected through this site. Contact: contact@daxora.com. We apply the UK GDPR and Data Protection Act 2018, and the EU GDPR for EU residents.

§2 · Categories of data

Identity and contact data (name, addresses, email, phone); order and payment confirmation data (card details are held by the payment provider only); technical data (IP address, browser, device, pages visited, cookies); and communications you send us, including photographs for returns.

§3 · Purposes and legal bases

Purpose	Basis
Order processing and delivery	Performance of contract
Returns, refunds, customer service	Contract / legal obligation
Bookkeeping and tax	Legal obligation
Security and fraud prevention	Legitimate interests
Marketing and analytics cookies	Consent, revocable at any time

§4 · Processors and recipients

Our shop platform, payment providers, fulfilment and courier partners, email and support software, and — with your consent — analytics and advertising services. Each is bound by contract to process data only on our instructions. We do not sell personal data.

§5 · Transfers outside the UK/EEA

Our fulfilment partners in Asia receive your name and delivery address to ship your order. Other providers may be located abroad. Transfers are covered by adequacy decisions, standard contractual clauses or equivalent safeguards.

§6 · Storage periods

Order and invoice data six years; support correspondence two years after closure; marketing data until unsubscribed; analytics cookies up to 13 months.

§7 · Cookies

Essential cookies operate the site and basket and cannot be disabled. Analytics and marketing cookies are set only after consent via the banner; preferences can be changed at any time through the footer link or your browser.

§8 · Your rights

Access, rectification, erasure, restriction, portability, objection and withdrawal of consent. Email contact@daxora.com; we reply within one month. Complaints may go to the ICO (ico.org.uk) or your EU supervisory authority.

§9 · Security and changes

We protect data with encryption in transit, restricted access and reputable providers. This policy may be updated; the version date above is authoritative.

Datenschutzerklärung / Privacy Policy