Terms of service

Terms of Service

Daxora · daxora.com · Version dated 10 September 2026

§1 · Purpose of these terms

These terms set out the basis on which Daxora sells goods through daxora.com to consumers in the United Kingdom, Ireland, the EU and Switzerland. They work together with our Refund Policy, Privacy Policy, Shipping & Payment page and Withdrawal & Cancellation notice. By ordering, you accept them.

§2 · Who may order

You must be 18 or over and buying for private use. You confirm the details you provide are correct and that you are entitled to use the payment method chosen. Orders from businesses are not accepted through this site.

§3 · Formation of the contract

Listing a product is an invitation to treat, not an offer. Your order is an offer to buy. We accept it — and the contract is concluded — when we send the dispatch confirmation. Before that point we can decline or cancel an order if stock is unavailable, a price was wrongly shown, or payment cannot be verified; any sum already paid is refunded in full.

§4 · Prices and payment

Prices are in GBP and include UK VAT where applicable. Delivery is charged separately and shown before you confirm. Payment is taken in full at checkout using the methods listed there. Where a clear pricing error has occurred, we will contact you before dispatch and you may cancel at no cost.

Deliveries to the EU and Switzerland may be subject to import VAT, duties or handling charges levied locally. These are the recipient's responsibility and are not included in our prices.

§5 · Delivery

Estimated times are given in working days from dispatch and are not guaranteed. Risk passes to you on delivery to the address provided. Countries, costs and timings are on our Shipping & Payment page.

§6 · Cancellation and returns

You have 14 days from the day after delivery to cancel for any reason. The process, return costs and refund timings are set out in our Withdrawal & Cancellation notice and Refund Policy. Nothing here limits your statutory rights.

§7 · Defective goods

If a product is faulty, damaged or not as described, contact us within 30 days for a replacement or full refund with return costs covered. Thereafter you retain your rights to repair, replacement or price reduction under the Consumer Rights Act 2015 and equivalent EU law.

§8 · Product details

Images are illustrative. Colour, finish and packaging may vary slightly, and manufacturers may change specifications without notice. The instructions supplied with the product should always be followed.

§9 · Use of the site

daxora.com may be used only for lawful personal shopping. Interfering with the site, copying its content or placing fraudulent orders is prohibited. Content, branding and design belong to Daxora or its licensors.

§10 · Liability

We are liable for foreseeable loss caused by our breach or negligence. We do not exclude liability that cannot lawfully be excluded, including death or personal injury caused by negligence and fraud. We are not liable for business losses.

§11 · Governing law

The law of England and Wales applies. Consumers elsewhere in the UK or in the EU keep the protection of mandatory local law and may sue in their local courts. The EU online dispute resolution platform is at ec.europa.eu/consumers/odr.