Refund policy
Refund Policy
Daxora · daxora.com · Version dated 10 September 2026
§1 · Change of mind
Email us within 14 days of delivery, then return the goods within 14 days of that notice. Items should be unused, complete and in original packaging. Handling beyond what a shop would allow may lead to a deduction reflecting the reduced value.
§2 · Faulty, damaged or incorrect
Report within 30 days of delivery with your order number and a photo. We'll replace or refund in full and cover return postage. Wait for our return instructions before posting — items sent to the wrong address cannot be processed.
§3 · Costs at a glance
| Reason for return | Postage | Refund covers |
|---|---|---|
| Changed your mind | Paid by you | Item price + standard delivery |
| Faulty / damaged / wrong | Paid by Daxora | Everything incl. return postage |
| Lost by carrier | N/A | Replacement or full refund |
§4 · Refund timing
Refunds go to the original payment method within 14 days of us receiving the goods or your proof of postage. Premium delivery upgrades are not refunded on change-of-mind returns. Banks may take 3–5 further working days to display the credit.
§5 · Exchanges
We don't exchange. Return for a refund and reorder — it's the quickest route to the item you want.
§6 · Non-returnable items
Opened hygiene-sealed products and personalised goods are excluded from change-of-mind returns. Your statutory rights for faulty goods still apply.
§7 · Contact
contact@daxora.com — quote your order number and keep proof of postage.
Widerrufs- und Rückerstattungsrichtlinie / Refund Policy