We respond within one working day. Please include your order number and the email used at checkout. For a damaged or faulty item, attach a photo; for a return, name the item and the reason and we'll reply with the return address and instructions.

Quick answers

Order not moving? First scan can take 48 hours. No update for 5 working days — email us.

Cancel? Before dispatch, immediately and in full. After dispatch, use the 14-day withdrawal right.

Change address? Only before dispatch — contact us straight away.

Kontakt / Contact